Having an impossible time trying to get a hold of anyone at Turo's support -- is there any way through the merry-go-round of unhelpful robots on their support phone # and completely unresponsive email support@turo.com??

I am fairly new to Turo as an owner but have 8 trips under my belt so far for my Jeep Wrangler. One of first renters from end of May parked in a handicap spot in downtown DC and got a $250 ticket. According to Turo's policy, renters are to immediately pay for the ticket and notify the owner. This renter did not pay for the ticket nor notify me, when they returned the car they had presumably thrown the ticket out (in DC the parking enforcers print a ticket and leave it under your wiper blades). Because of this I never knew there was a ticket, then a few days ago (after the initial 30 day term to pay the fine was up) I received a penalty letter in the mail informing me that I now owe $500 ($250 for the original fine, and a $250 late penalty). Mind you, this $500 notice is the first time I ever heard of the ticket due to the sequence of events I outlined above. So now I'm trying to get the liability for this ticket transferred to the renter, and I have been trying to get a hold of ANYONE at Turo for 5 days, I have sent multiple emails to their support and have gotten zero response and called their number multiple times and none of the robo-options fit what I need, and if I want to make a claim they won't allow me. Apparently I need to request ticket reimbursement but because this trip ended over a month ago I no longer have that option within the app. Turo is clearly not going to be of any help at this stage and once my current rental is up I'm taking my vehicle off of the service because I don't need this headache. I have a record of the fact that this renter had my vehicle at the time of the ticket, but other than his name, phone# and the fact that he lives in Toronto I have no other info. How do I transfer liability to him? via /r/cars http://ift.tt/2sXUiWY